This Shipping & Return Policy outlines the terms and conditions for shipping and returns for products purchased from our website "Fivlia.com", Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to the terms and conditions stated herein.

Shipping : 

• Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. The available options will be displayed during the checkout process. Please note that delivery times may vary depending on your location and the shipping method chosen.

• Shipping Charges: Shipping charges will be calculated based on the shipping method selected, the destination address, and the total weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.

• Order Processing: We strive to process and ship orders promptly. Most orders are delivered within 3-5 business days (excluding weekends and holidays). However, please allow additional time during peak seasons or in the case of unforeseen circumstances.

• Shipment Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number or a link to track your package. You can use this information to monitor the status and estimated delivery date of your shipment.

• Shipping Time : Standard shipping time for domestic deliveries generally takes between 3-5 business days, depending on location & wheather conditions.

Returns:

• Return Eligibility: We accept returns for eligible products within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods, intimate or sanitary items, and gift cards, may not be eligible for return. Please refer to the specific product listing for any additional return restrictions.

• Return Process: To initiate a return, please contact our customer support team or follow the instructions provided on our website. You may be required to provide proof of purchase and relevant details about the item being returned. Our customer support team will guide you through the return process and provide you with further instructions.

• Return Shipping: The cost of return shipping is generally the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and obtaining proof of postage for your return shipment. We are not responsible for any lost or damaged items during the return transit.

• Refunds: Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed back to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

​Exchanges and Store Credit:

• Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item following the return process and place a new order for the desired item.

• Store Credit: In certain cases, we may offer store credit instead of a refund for returned items. Store credit can be used towards future purchases on our website and is typically provided in the form of a unique code or credit balance.

​Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or additional information.